When there’s a customer problem but little or no paper trail to resolve it, this can be a major source of frustration for both you and your customer. Time is wasted, resources are wasted, and tensions rise.
But with ezCollaborator, problem resolution is far easier because there’s a permanent, shared audit trail of everything that has transpired. And if you expose this audit trail to your customers, problem resolution is often even faster because you can work together to track down and correct the problem.
